Discspeed: failed to confirm price and availability

Today I drove off to buy a printer from DiscSpeed, also known as http://www.inktankprinters.co.za/  I wanted the L655 which was advertised for R6999 on their web site.  The friendly lady on the phone told me that they had stock of the Epson L655, and that the price was in fact R4999, the same as the L565. (The L565 has no duplex function).  She confirmed that with a voice in the background.  I confirmed the price and the fact that it has a sheet feeder.  The friendly lady told me it has duplex.  Excellent.  At last they have what I want, and it’s a great deal too.  Off I went, driving to 19 Geelbos Road, Noordwyk, Midrand, with cash in hand, to spend R4999 on the Epson L655 duplex + sheet feeder.

On arrival, the lady greeted me, and after a brief search through the storage area, told me they don’t have stock.  The same voice in the background said the price is R6999 and they’re getting stock “this afternoon”.  Sorry about that.

I bid them a nice day, and left.

This is exactly what would happen if the company did one of these:

  • Made an innocent mistake and didn’t care to keep their word, but carefully removed the item from stock in the 30 minutes that passed between my call and my arrival.
  • Did not have stock of the item, but tried some bait and switch (e.g. there is some reason that they will not get stock, so they just lied.)

Whatever the cause, Discspeed is now in my personal vendor blacklist.  It’s a pity.  They seem nice.

Should you wish to trade with these people, here are their details:

Discspeed sales@discspeed.co.za
19 Geelhout street
Noordwyk
Midrand
Trading hours:  8.00am to 5.00 pm, Mon to Fri.
Tel: 011-318-2052

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